Terms & Conditions
These terms and conditions (“Terms”) apply to the Design It Jewels website in its entirety located at designitjewels.com.au (“Website”). Please read these Terms carefully. By using the site, you agree to be bound by these Terms regardless of whether you make an enquiry, create an account, create a design or make a purchase from the Website.
These Terms constitute an agreement between you and Design It Jewels. Design It Jewels reserves the right to change or modify any of these Terms or any policy, guideline or data (including prices) of the website at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Website. If you continue using the Website, you are deemed to have agreed with and accepted these Terms. If you do not agree to the amended Terms, you must stop using the website.
Our prices can change regularly as they are based on the latest market gem and precious metal values. Our prices are competitive so the final price paid for your product is the lowest price we could offer at that time. Placing an item in your cart or wish list does not reserve the price shown at that time. Items in your shopping cart and wish list will always reflect the most recent price displayed on the item's product detail page.
Products on this website are available for shipment or delivery to valid addresses in Australia. Choose from "Visa" OR "MasterCard" OR "PayPal Account" OR "Bank Transfer (EFT)" OR a combination of all.
Don’t have enough card balance on your Credit / Debit Card? No Worries! Use part payment feature to complete your transaction with multiple cards. A minimum payment of $50 is required.
All prices are in Australian Dollars and inclusive of GST. Refer also to our Lay-By and Interest Free options.
We can tailor make a lay by plan specific to your individual needs. All you need to do is contact one of our consultants to setup you personalised plan subject to the terms of our Lay-By policy. Your order will not be made until we have received full payment.
- You must pay a minimum deposit, which is the first monthly payment via Visa, Mastercard or Paypal.
- You can Lay-By for 3,6,9 or 12 months depending on the value of your purchase.
- You can control your Lay-By by choosing the intervals of monthly installments.
- If your payment of an installment is not made by the due date the lay by may be cancelled at our discretion and you will be subject to the cancellation penalty detailed below.
- Your order will be delivered to you when the final Lay-By payment is made and all payments have cleared
- You are able to cancel your Lay-By at any time provided you pay the Cancellation Penalty of 20% of the Products total price.
- You acknowledge that Design It Jewels has the right to retain 20% of the price and will at its discretion, refund to you any remaining Lay-by payments previously made by you after the 20% deduction.
- All Lay-By payment schedules and transaction history can be viewed in your Account.
Design It Jewels would like to provide another flexible payment option to its customers via Gem Visa.
If you are not a GEM Visa cardholder you can apply for your Gem Visa Card from within your Design It Jewels account. Gem Visa is a separate and independent credit facility so we request that all interested applicants visit www.gemvisa.com.au for their full terms and conditions.
New or existing Gem Visa cardholders may be eligible for:
- No Deposit.
- Minimum $250, 6 months interest free.
Design It Jewels provides all its customers with a 30 day money back guarantee on any of their website designs. If you are not satisfied with your purchase, you may return it within the first 30 days after delivery for a full refund. All you pay is the cost of Return Shipping. You must go to your account and request for a refund in writing. Once Design It Jewels has approved your refund you will receive an e-mail with instructions in returning your item. jewellery that has been resized, damaged, or otherwise altered after delivery will not be accepted for return. It is your responsibility to ensure that all jewellery is returned in new, unworn condition with its DIJ tag attached. Some special orders will not be returnable or refundable. If your order is custom made for you through our virtual design studio and materials are sourced specifically for your order our "Custom Made Order" policy below applies.
Design It Jewels will take all reasonable steps to ensure that all product descriptions and specifications detailed on this website are accurate but will take no responsibility for any errors, omissions or defect in the information.
Whilst every reasonable care has been taken to ensure that product images shown on this website are an accurate representation of the actual product the very nature of imaging product and reproducing those images on a website means that we cannot warrant the accuracy of these representations and product may appear larger or smaller than actual sizes and colours of metals and stones may vary.
Your Order will be shipped free of charge to any valid address in Australia via the Australia Post tracked delivery system.
The delivery time of your order can take 3 to 4 weeks. Via our integrated tracking system you will have full transparency of your delivery status.
Design It Jewels will use its best endeavours to ship your order according to the estimated shipping times provided. Estimated shipping times may vary or change due to changes in supply or circumstances beyond our control as such we make no representations or warranties that we will deliver within this time frame. Title and risk in your ordered products will pass to you on delivery.
One Year Warranty
In addition to our 30-day money back guarantee and 100% Satisfaction guarantee we have a one-year warranty on the workmanship of all our jewellery. If you damage a piece or chip a gemstone, we'll be happy to repair it for you or replace the stone for a reasonable fee. Contact our customer care for further information when required.
The website is subject to relevant international copyright laws. The website and all content and other materials, including, without limitation, the Design It Jewels logo, and all designs, text, graphics, pictures, selection, information, data, software, sound files, other files and the selection and arrangement thereof are trademarked, intellectual property and copyright protected works which is owned by Design It Jewels. You must not copy, reproduce, communicate to the public, adapt, print, display, publish, transfer, distribute, store or use in any way part or all of any of the contents of the website.
Third Party Content
Design It Jewels may provide links to web pages and content of third parties ('Third Party Content') as a service to those interested in this information. Design It Jewels does not monitor or have any control over any Third Party Content or third party websites Design It Jewels does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.
You acknowledge and agree that anything you submit by way of materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other regarding this website are non-confidential and automatically become the sole and exclusive property including all intellectual property rights of Design It Jewels.
Design It Jewels will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant Design It Jewels and its affiliates the right to use the name that you submit in connection with such content, if they choose. You warrant that you have the right to submit such content to this website, the content is accurate and not misleading and that use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.
You shall not mislead Design It Jewels or third parties as to the origin of any Submissions or Content. Design It Jewels may at its own discretion remove or edit any Submissions whatsoever for any reason.
It is your responsibility to ensure that you do not submit to the Website any inappropriate material or images including but not limited to any material or images which violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person.
You agree that Design It Jewels owes no royalty or licence fee to you or any third party for use of material which you have submitted to the website and/or other social media websites in connection with Design It Jewels, Design It Jewels has the right to copy, distribute or incorporate your submitted material such as jewellery images designed by you or our Design Team especially for you into the website and/or social media for commercial or non-commercial purposes.
Design It Jewels does not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.
You agree to defend, indemnify and hold harmless Design It Jewels, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable legal fees) arising out of or related to any content you post, store or otherwise transmit on or through our website or your use of or inability to use our website, including without limitation any actual or threatened suit, demand or claim made against Design It Jewels and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms or your violation of the rights of any third party.
Disclaimer And Liability
This website, the content contained therein and the products and services provided on or in connection therewith are provided on an “AS IS” basis without warranties of any kind, either express or implied.
Design It Jewels, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the website or the products sold on it including, without limitation, loss or damage suffered as a result of negligence.
Governing Law And Severability
These Terms are governed by and to be construed in accordance with the state of which Design it jewels is based. You irrevocably and unconditionally agree to submit to the exclusive jurisdiction of this state. In the event that any provision of the Terms is held to be invalid, illegal or unenforceable, that provision must to the extent of the invalidity, illegality or unenforceability be ignored and all the other provisions of the terms and conditions will remain in full force and effect.
Design It Jewels makes no representation that the content of the website complies with the laws of any country outside of its based location.
If a provision of these Terms is or becomes illegal, invalid or unenforceable that shall not affect the validity or enforceability of any other provision.
All rights not expressly granted herein are reserved.
Custom Order Policy - 100% satisfaction Guarantee
A custom order item is made according to our customers individual requirements. The materials and gemstones required to manufacture your custom order are sourced specifically for your individual order.
We are happy to custom order any design for our customers with the following conditions:
- All custom orders must be fully paid prior to manufacture.
- Once your custom order is completed it is non-refundable unless it is faulty or varies greatly from the CAD design provided to you. We do offer a 100% satisfaction guarantee to ensure you get exactly what you expected. If you are not happy with your final product we will work on it until you are.
- A refund will not be given for a cancelled completed custom order in the event you have changed your mind.